Insurance

Insured or Not?

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Insured or Not? Good travel insurance could be even more important than usual in Corona times. However, there are particularly many conflicts in this area when it comes to settling claims.

Optimists who book a vacation trip in view of the reports of planned border openings and other easing of the corona restrictions are taking a certain risk. The death of a close relative or the loss of a job would be just two of the hopefully not occurring scenarios that could force you to withdraw from your trip or to interrupt your trip. For protect yourself against such financial losses, there is travel insurance. When purchasing travel insurance, you should read the terms and conditions carefully.

Important travel insurance in Corona times:

-Travel cancellation insurance: reimburses cancellation costs in full or in part if the trip cannot be commenced due to death, unexpected illness or serious accident injury, for example.


-Travel interruption insurance: reimburses additional costs incurred if the insured has to leave prematurely, for example, because of unexpected serious illness or death of a close relative or significant property damage.


-Travel health insurance: fully or partially covers medical and treatment costs abroad.

Insured or not?

Anyone who takes out travel insurance thinks they have made good provisions. If the insured cannot commence the trip or if he has to leave early, there is often a risk of trouble with the insurance company. If the insurance company refuses to cover the costs, you should contact the insurance ombudsman. In 2019, ‘Other Insurance’ – which includes travel insurance – was the only line of insurance where consumer complaints increased.


The good news: the success rate of complaints is high. Almost two-thirds of those insured who complained to the ombudsman about such insurance received the insurance benefit in full or were able to reach an agreement with the insurer.

Every detail counts

An insurance company often refuses the benefit because the illness was known when the insurance was taken out. As a rule, the insurance covers ‘unexpectedly serious illnesses’. For example, a couple canceled a booked trip because the husband had to be hospitalized shortly before the start of the trip because of a heart problem.

The man had been suffering from cardiac arrhythmias for a long time, but according to the doctor, he had been stable for several months and was active in sports. In this respect, the acute complaints occurred unexpectedly. The insurance company accepted the ombudsman’s explanation and assumed the cancellation costs.

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